Terms & Conditions
A Legal Disclaimer
All information, resources, and products provided by Vital First Aid International are intended for educational and awareness purposes only. While we make every effort to ensure our content and training are accurate, up to date, and based on recognised best practices, they should not replace professional medical advice, diagnosis, or treatment.
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Our First Aid kits and supplies are designed for basic and emergency First Aid use only and should be used in accordance with the included instructions. Vital First Aid International is not responsible for any misuse or improper application of products and information.
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Participation in our training courses or use of our free downloadable materials does not qualify participants as certified medical professionals. Users should always seek emergency medical assistance when required and follow the guidance of healthcare or emergency services.
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By using our products, attending our courses, or downloading our resources, you acknowledge that Vital First Aid International accepts no liability for injury, loss, or damage resulting from their use or misuse.
Terms & Conditions
Last updated: 8th October 2025
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Welcome to Vital First Aid International. By accessing or using our website, products, or services, you agree to the following Terms and Conditions. Please read them carefully before proceeding.
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1. General Information
This website is operated by Vital First Aid International. Throughout the site, the terms “we”, “us”, and “our” refer to Vital First Aid International. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms & Conditions.
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We reserve the right to update, change, or replace any part of these Terms at any time by posting updates on this page. It is your responsibility to check this page periodically for changes.
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2. Products and Services
We provide First Aid kits, training courses, and free downloadable safety resources. All products and information are offered in good faith and are designed for educational and general safety awareness purposes only.
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Our products and resources should not be considered medical advice or used as a substitute for professional medical treatment. Always seek medical help in an emergency.
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3. Orders and Payments
All orders are subject to availability and confirmation of payment. Prices are listed in United States Dollars (USD) unless otherwise stated. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud or incorrect pricing.
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4. Order and Collection Policy
We aim to obtain and dispatch orders as quickly as possible. Delivery times may vary based on product availability. Once shipped, we are not responsible for delays caused by third-party couriers or circumstances beyond our control.
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For full details, please see our Orders and Collection Policy page.
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5. Refunds and Returns
If you receive a damaged or incorrect product, please contact us within 7 days of delivery. We will review your request and may offer a replacement or refund where appropriate.
Due to hygiene and safety reasons, opened or used First Aid kits cannot be returned.
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For full details, please see our Refunds and Returns Policy page.
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6. Training Courses
Our training courses are intended for educational and awareness purposes only. Completion of a course does not make participants qualified medical professionals. Certificates (where applicable) reflect participation and competency within the scope of the course.
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7. Free Resources
Our free resources, including posters, checklists, and training packs, are provided for community use. You may download and share them for personal or educational use only. They may not be sold, altered, or distributed for commercial gain without written permission from Vital First Aid International.
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8. Limitation of Liability
Vital First Aid International shall not be held liable for any injury, loss, or damage resulting from the use or misuse of our products, training, or resources. Users are responsible for ensuring proper and safe application of all information and materials.
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9. Intellectual Property
All content on this website, including text, graphics, logos, and downloadable materials, is the property of Vital First Aid International and is protected by applicable copyright laws. You may not reproduce or use our content for commercial purposes without permission.
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10. Privacy and Data Protection
We respect your privacy. Personal information collected through this website is handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect your data.
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11. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of Zimbabwe. Any disputes arising from the use of our website or services will be subject to the jurisdiction of Zimbabwean courts.
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12. Contact Information
If you have any questions about these Terms & Conditions, please contact us at:
Email: vitalfirstaidint@gmail.com
Phone: 0773289601
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